Haven't received any mysentio.com emails? 

Email providers like Gmail and Outlook block certain emails to protect you from unwanted or malicious emails such as spam. In this case, they are mistaking SENTIO emails for emails that your top performers don't want. Here is how to whitelist mysentio.com emails, so they will get through to your inbox!

If the following steps do not work, we recommend you speaking with your IT department. They will be able to "whitelist" our emails assuring that all correspondence is sent out appropriately. 

------

Add our default email address to your contacts.

Add noreply@mysentio.com for example to your "contacts". Email providers will deliver all email from addresses that are in your contacts.

Gmail

Mark messages as "not spam"

  1. In Gmail, navigate to the spam folder.
  2. Search for emails containing @mysentio.com.
  3. Select emails.
  4. Click "More" and then "Not Spam".

Outlook

Add Email Address to "Safe Senders"

  1. Click the cog icon in the top-right corner and then "More Mail Settings".
  2. Select "Safe and Blocked Senders" and then "Safe Senders".
  3. Add mysentio.com to the list of "Safe Senders".

----

Related Articles:
What Does the SENTIO Survey Email Look Like?
Account Collection

Did this answer your question?